Privacy Policy

This Privacy Policy explains how Sango Private Game Reserve (“Sango”, “we”, “us”, “our”) collects and uses your personal data when you visit our website or contact us. We respect your privacy and process your data in line with the EU General Data Protection Regulation (GDPR) and Zimbabwe’s Cyber and Data Protection Act.

1. Who we are
The controller responsible for your personal data is:

[Registered legal entity name] Sango Private Game Reserve Savé Valley Conservancy Zimbabwe
Telephone: +263 78 057 0313 Email: enquiries@sango-wildlife.com
EU representative (Art. 27 GDPR): [Name, address and email of EU representative, if appointed]

2. What personal data we collect

We only collect the data we need. This may include:

Contact and enquiry data: your name, email address, telephone number, country of residence, and the details you include in your message, such as travel dates, group size and preferences.
Booking data: if you make a reservation, the names of guests, dietary requirements, special requests, and arrival and departure details.
Technical data: your IP address, browser type, device type, operating system, pages visited and time spent on the site. This is collected through cookies and similar technologies, only with your consent where required. See our Cookie Policy.
Correspondence: records of emails or calls between you and us.

We do not knowingly collect special categories of data (such as health data). If you share medical or dietary information to help us host you safely, we use it only for that purpose and with your explicit consent.

There are no user accounts or logins on this website.

3. How we use your data and our legal basis

Purpose	Legal basis (GDPR)
Responding to your enquiries and requests	Steps prior to a contract (Art. 6(1)(b)) or legitimate interests (Art. 6(1)(f))
Managing reservations and your stay	Performance of a contract (Art. 6(1)(b))
Running, securing and improving the website	Legitimate interests (Art. 6(1)(f))
Analytics and non-essential cookies	Consent (Art. 6(1)(a))
Sending our own newsletter, if you sign up	Consent (Art. 6(1)(a))
Meeting legal, tax and accounting obligations	Legal obligation (Art. 6(1)(c))

No external marketing. We do not sell, rent or share your personal data with third parties for their own marketing purposes. We will not use your data for external marketing.

4. Who we share your data with
We share personal data only where necessary, with:

Service providers who help us run the website and our business, such as our web host [Hosting provider], email provider and IT support. They act on our instructions under data processing agreements.
Travel partners involved in your stay, such as transfer or charter operators, only when needed to deliver services you have requested.
Authorities where we are legally required to do so.

5. International data transfers
Sango is based in Zimbabwe, outside the European Economic Area (EEA). When you contact us from the EEA, your data is transferred to and processed in Zimbabwe. Some of our service providers may also process data in other countries.
Where a transfer goes to a country without an EU adequacy decision, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, or on the transfer being necessary to respond to your enquiry or perform a contract with you (Art. 49(1)(b) GDPR). You can contact us for a copy of the relevant safeguards.

6. How long we keep your data

Enquiries that do not lead to a booking: up to [24] months after our last contact.
Booking and financial records: as long as required by applicable tax and accounting laws, typically [7] years.
Newsletter subscribers: until you unsubscribe.
Cookie data: as set out in our Cookie Policy.
When data is no longer needed, we delete or anonymise it securely.

7. Your rights
Under the GDPR you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data (“right to be forgotten”) where there is no reason for us to keep it.
Restrict our processing of your data.
Data portability: receive your data in a structured, machine-readable format.
Object to processing based on our legitimate interests.
Withdraw consent at any time, where processing is based on consent. This does not affect processing carried out before withdrawal. You can change your cookie choices at any time through the cookie settings link on our website.
To exercise any of these rights, email enquiries@sango-wildlife.com. We will respond within one month. We may need to verify your identity first.

8. Right to complain
If you believe we have not handled your data correctly, you can lodge a complaint with the data protection supervisory authority in the EU country where you live or work. We would appreciate the chance to address your concerns first, so please contact us.

9. Security
We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access and reputable service providers. No method of transmission over the internet is completely secure, but we work to protect your information.

10. Children
This website is not directed at children under 16. We do not knowingly collect personal data from children. Information about minors travelling with a family is provided by the adult making the enquiry or booking.

11. Third-party links
Our website may link to other websites, such as social media pages. We are not responsible for their privacy practices. Please read their privacy policies.

12. Automated decision-making
We do not use automated decision-making or profiling that has legal or similarly significant effects on you.

13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date of the last update shown at the top.

14. Contact us
For any questions about this policy or your personal data, contact us at enquiries@sango-wildlife.com or +263 78 057 0313.

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